Refund policy

Refund & Exchange Policy

ALL SALES ARE FINAL

Due to the mystery/blind nature of our products, all sales are final. We do not offer refunds, returns, or exchanges for change of mind, personal preferences, or unwanted items.

By placing an order with us, you acknowledge and agree that the items included in your Lucky Scoop/Scratch Card order are mystery items selected based on the preferences and requests you provide. We cannot guarantee specific items, characters, colors, styles, or brands unless specifically confirmed by our team in writing.

We are unable to accept returns or exchanges simply because an item is not what you expected or is not your personal preference.

Damaged, Incorrect, or Missing Items

If your order arrives with an item that is damaged, defective, incorrect, or missing, please contact us within 7 days of delivery and provide clear photos or videos of the issue and your order information. We will review the situation and, at our discretion, may offer a replacement, store credit, or another appropriate resolution.

Please note that damage caused after delivery, normal wear and tear, misuse, or failure to properly handle the item is not eligible for a refund or replacement.

Shipping Delays

Shipping times are estimates and may be affected by customs, ports, carriers, weather, or other circumstances outside of our control. Shipping delays do not qualify for a refund or cancellation once the order has been shipped.

Order Cancellation

Once an order has entered the preparation, packing, or shipping process, it may not be cancelled. Please contact us as soon as possible if you need to make a change to your order.

By purchasing from our store, you acknowledge that you have read, understood, and agreed to this Final Sale / No Refund & Exchange Policy.